Security, Privacy & Transparency
We believe trust is earned through action. This page documents our security practices, privacy commitments, and the legal agreements that govern our relationship with you.
Security Architecture
Built secure from the ground up
Security isn't a checkbox for us — it's a foundational design principle baked into every layer of the Dhaam AI platform.
Encryption at Rest & In Transit
All data is encrypted using AES-256 at rest and TLS 1.3 in transit, ensuring your information is protected at every layer of the stack.
Access Control & Identity
Role-based access control (RBAC), multi-factor authentication, and Single Sign-On (SSO) support keep your account protected from unauthorised access.
99.9% Uptime SLA
Our infrastructure is engineered for resilience with redundant data centres, automated failover, and continuous health monitoring.
Full Data Portability
Export your entire dataset — orders, customers, catalogue — at any time in standard formats. No lock-in, ever.
Audit Logs & Compliance
Every action on the platform is logged with a tamper-evident audit trail. Compliance-ready exports are available on request.
Vulnerability Management
Continuous penetration testing, dependency scanning, and a responsible disclosure programme keep our platform ahead of emerging threats.
Privacy by Design
Your data, your business — always yours
We never sell your data. We never use it for advertising. Privacy is treated as a fundamental right, not an afterthought.
Read Privacy PolicyData Minimisation
We only collect data that is strictly necessary to deliver our services. No unnecessary data is retained.
Purpose Limitation
Your data is used only for the purposes stated in our Privacy Policy — never sold to advertisers.
Consent & Control
You can update your communication preferences, request data exports, or close your account at any time.
Breach Notification
In the unlikely event of a data breach, we notify affected users within 72 hours as required by applicable regulations.
Legal Framework
Governing documents
Our relationship with you is governed by clear, human-readable legal agreements.
Responsible Disclosure
Found a security vulnerability?
We take all reports seriously. Reach out to our security team and we'll investigate within 72 hours. Responsible disclosure is always appreciated — and rewarded when applicable.