One platform. Every business you can imagine.
Powering 100+ local business models — from daily essentials to specialty services — with the same AI-driven core.
This Isn't a Feature List. It's an Operating System
For your orders/bookings, your customers, your conversations, and your fleet.
Ordering Engine
An intelligent order engine designed to unify order capture, processing, and fulfillment across every channel.
Discovery Engine
AI-powered predictive discovery engine engineered to convert browsing behavior into purchase intent.
Conversation Engine
An AI-powered conversation engine built to let customers order and get support just by talking.
Delivery Engine
Optimize dispatch and last-mile delivery through automated, real-time routing.
One Platform .
Every Hyperlocal Business
Food Ordering
Grocery Ordering
Pharmacy Ordering
Meat & Seafood Ordering
Flower Ordering
Alcohol Ordering
Fashion & Apparel Ordering
Electronics Ordering
Lifestyle Product Ordering
Salon & Spa Booking
Experience the Ecosystem
Watch the 2-minute walkthrough of our core architecture.
4 Core Engines. One Commerce Platform.
Dhaam brings together ordering, discovery, delivery, and AI-driven conversations into one connected platform for food, grocery, pharmacy, retail, and hyperlocal businesses.
Dynamic Island Updates
Live order and delivery status, always visible without opening the app.
Glassmorphic UI
A premium, modern interface designed for every screen size.
Smart Ordering Flow
Let customers browse, customize, and place orders with fewer steps.
Multi-Store Checkout
Support single-store and multi-store orders in one smooth checkout.
Menu Builder
Build food, grocery, retail, or pharmacy catalogs without technical support.
Surge Pricing
Adjust menu pricing automatically during peak demand or rush hours.
Outlet-Based Inventory
Manage separate menus, stock, and pricing for every outlet.
4-Level Categories
Organize complex catalogs with deep category and product structures.
Holiday Scheduling
Set special hours, pricing, and availability for holidays in advance.
Digital Wallet
Store refunds, cashback, credits, and wallet balance for faster checkout.
Multi-Country Setup
Run markets across different currencies, languages, regions, and tax rules.
Dynamic Tax Engine
Apply the right tax rules by region, category, or order type.
Coupon System
Create discounts, promo codes, and offers without engineering support.
Personalized Recommendations
Recommend products and merchants based on real customer behavior.
Advanced Search
Help users find products even without knowing the exact name.
Description Matching
Match search results using product names, descriptions, and catalog context.
Custom Filters
Let users narrow results by price, category, cuisine, brand, or attributes.
Dynamic Island Updates
Live order and delivery status, always visible without opening the app.
Glassmorphic UI
A premium, modern interface designed for every screen size.
Smart Ordering Flow
Let customers browse, customize, and place orders with fewer steps.
Multi-Store Checkout
Support single-store and multi-store orders in one smooth checkout.
Menu Builder
Build food, grocery, retail, or pharmacy catalogs without technical support.
Surge Pricing
Adjust menu pricing automatically during peak demand or rush hours.
Outlet-Based Inventory
Manage separate menus, stock, and pricing for every outlet.
4-Level Categories
Organize complex catalogs with deep category and product structures.
Holiday Scheduling
Set special hours, pricing, and availability for holidays in advance.
Digital Wallet
Store refunds, cashback, credits, and wallet balance for faster checkout.
Multi-Country Setup
Run markets across different currencies, languages, regions, and tax rules.
Dynamic Tax Engine
Apply the right tax rules by region, category, or order type.
Coupon System
Create discounts, promo codes, and offers without engineering support.
Personalized Recommendations
Recommend products and merchants based on real customer behavior.
Advanced Search
Help users find products even without knowing the exact name.
Description Matching
Match search results using product names, descriptions, and catalog context.
Custom Filters
Let users narrow results by price, category, cuisine, brand, or attributes.
Location-Based Banners
Show relevant promotions based on customer location or delivery zone.
Reorder Experience
Help customers quickly repeat past orders with saved preferences.
Cross-Sell Suggestions
Recommend add-ons, combos, and frequently bought items during checkout.
Discovery Engine
Personalize homepage rows, product sections, and merchant recommendations.
Dynamic Homepage Sections
Show different homepage rows based on user behavior and intent.
AI Ranking Controls
Rank content using affinity, popularity, time, location, and session signals.
Live Ranking Preview
Preview how recommendations change before publishing them live.
Audience Targeting
Target new, active, dormant, power, and high-value customer cohorts.
Time-Based Targeting
Personalize content for breakfast, lunch, dinner, late night, or holidays.
Diversity Controls
Avoid repetitive feeds with deduplication and section balancing.
Experiment Rollouts
Test recommendation changes with staged rollout and version control.
AI Support Assistant
Resolve common customer questions instantly using AI-driven conversations.
Unified Inbox
Manage customer, merchant, and delivery conversations from one dashboard.
Order-Aware Chat
Connect every chat with live order, payment, and delivery context.
Smart Reply Suggestions
Help agents respond faster with AI-generated contextual replies.
Intent Detection
Understand customer issues like refunds, delays, cancellations, or missing items.
Human Handoff
Move complex conversations from AI to support agents with full context.
Location-Based Banners
Show relevant promotions based on customer location or delivery zone.
Reorder Experience
Help customers quickly repeat past orders with saved preferences.
Cross-Sell Suggestions
Recommend add-ons, combos, and frequently bought items during checkout.
Discovery Engine
Personalize homepage rows, product sections, and merchant recommendations.
Dynamic Homepage Sections
Show different homepage rows based on user behavior and intent.
AI Ranking Controls
Rank content using affinity, popularity, time, location, and session signals.
Live Ranking Preview
Preview how recommendations change before publishing them live.
Audience Targeting
Target new, active, dormant, power, and high-value customer cohorts.
Time-Based Targeting
Personalize content for breakfast, lunch, dinner, late night, or holidays.
Diversity Controls
Avoid repetitive feeds with deduplication and section balancing.
Experiment Rollouts
Test recommendation changes with staged rollout and version control.
AI Support Assistant
Resolve common customer questions instantly using AI-driven conversations.
Unified Inbox
Manage customer, merchant, and delivery conversations from one dashboard.
Order-Aware Chat
Connect every chat with live order, payment, and delivery context.
Smart Reply Suggestions
Help agents respond faster with AI-generated contextual replies.
Intent Detection
Understand customer issues like refunds, delays, cancellations, or missing items.
Human Handoff
Move complex conversations from AI to support agents with full context.
Merchant-Customer Chat
Enable direct communication for item availability or order clarification.
Admin Escalations
Escalate refunds, disputes, delays, and sensitive cases to admins.
Conversation Summary
Generate quick AI summaries for long chats and support cases.
Smart Dispatching
Assign orders to the right rider based on distance and availability.
Live Rider Tracking
Track delivery partners in real time from pickup to drop-off.
Route Optimization
Suggest faster routes using pickup, drop, traffic, and delivery priority.
Delivery Zone Management
Define service areas, delivery radius, fees, and coverage rules.
Batch Deliveries
Assign multiple nearby orders to one rider for better efficiency.
Proof of Delivery
Confirm delivery using OTP, photo, signature, or manual verification.
Failed Delivery Handling
Manage retries, customer contact, cancellation, and escalation workflows.
Delivery SLA Tracking
Monitor pickup delays, rider delays, merchant delays, and SLA breaches.
Rider Payouts
Automate payouts using distance, order count, incentives, and penalties.
Control Tower
View live deliveries, delayed orders, riders, and operational bottlenecks.
Multi-Channel Notifications
Send updates through SMS, WhatsApp, email, push, and in-app alerts.
Role-Based Access
Give every team member access based on their role and responsibility.
Analytics Dashboard
Track orders, conversion, AOV, delivery performance, support volume, and growth.
Audit Logs
Maintain a complete record of actions, changes, decisions, and escalations.
Merchant-Customer Chat
Enable direct communication for item availability or order clarification.
Admin Escalations
Escalate refunds, disputes, delays, and sensitive cases to admins.
Conversation Summary
Generate quick AI summaries for long chats and support cases.
Smart Dispatching
Assign orders to the right rider based on distance and availability.
Live Rider Tracking
Track delivery partners in real time from pickup to drop-off.
Route Optimization
Suggest faster routes using pickup, drop, traffic, and delivery priority.
Delivery Zone Management
Define service areas, delivery radius, fees, and coverage rules.
Batch Deliveries
Assign multiple nearby orders to one rider for better efficiency.
Proof of Delivery
Confirm delivery using OTP, photo, signature, or manual verification.
Failed Delivery Handling
Manage retries, customer contact, cancellation, and escalation workflows.
Delivery SLA Tracking
Monitor pickup delays, rider delays, merchant delays, and SLA breaches.
Rider Payouts
Automate payouts using distance, order count, incentives, and penalties.
Control Tower
View live deliveries, delayed orders, riders, and operational bottlenecks.
Multi-Channel Notifications
Send updates through SMS, WhatsApp, email, push, and in-app alerts.
Role-Based Access
Give every team member access based on their role and responsibility.
Analytics Dashboard
Track orders, conversion, AOV, delivery performance, support volume, and growth.
Audit Logs
Maintain a complete record of actions, changes, decisions, and escalations.
One experience . Every customer, merchant & admin app
Customer Experience
Blazing fast Next.js Website & Flutter Apps (iOS/Android) for frictionless ordering.
AI-DrivenLet AI Run the Parts That Used to Slow You Down
From discovery to content to conversations — AI handles the busywork, so your team doesn't have to.
Search That Understands Intent
Customers find what they need with open, natural-language search — powered by AI, not rigid keywords
Catalog Content, Generated Instantly
Create product descriptions, images, and details automatically — no copywriter or designer required
Your Own AI Agent, Trained on Your Business
Feed it your data — it handles customer conversations end-to-end, accurately and consistently
Stop waiting to switch. Start running on one platform, today.
Make the move now — see your business running on Dhaam in days, not months...
Frequently Asked Questions
Enterprise architecture engineered to support 10,000+ stores simultaneously without a dip in performance.
Most businesses go live within days, not months. Your catalog, categories, and business rules are configured — not custom-built from scratch — so there's no lengthy development cycle to wait through.
No. The admin dashboard is built for business operators, not developers — catalog setup, pricing, roles, and orders are all managed through a no-code interface.
Yes. One account can run any combination of products and services — food, retail, bookings, or a fully custom catalog — without separate setups per business line.
Yes. The platform supports integration with common POS systems, so you don't need to replace your existing hardware or retrain staff on checkout.
The architecture is built for exactly that. Surge pricing, dispatch, and catalog systems scale automatically with demand — no manual intervention or performance drop required.