Conversation Engine
Power contextual support chats, transactional queries, and automated voice ordering workflows with full tracking context.
Dhaam Support AI
Hi! Where is my order? It's been 30 minutes.
Your rider Rahul is 1.2 km away and will arrive in about 8 minutes. Track in real time below.
Thanks! Can I also add a note for the rider?
Type a message...
Core Overview
Powering the next generation of hyperlocal dispatch
The Dhaam Conversation Engine merges customer support portals, merchant message desks, and rider alerts into a unified chat interface. Using smart intent-parsing algorithms and automated escalation protocols, it reduces support ticket overhead and speeds up resolutions.
Engine Capabilities
Engineered for absolute performance
Every detail is meticulously fine-tuned to deliver maximum transaction throughput, zero operational lag, and robust reliability.
AI Support Assistant
Automate responses to frequent customer ticket questions immediately using trained contextual bots.
Unified Message Inbox
Orchestrate support messages between consumers, merchant operators, and dispatch couriers in one view.
Order-Context Integration
Every discussion remains tied directly to live transaction values, delivery tracking pins, and checkout profiles.
Contextual Reply Prompts
Provide support agents with automated draft proposals generated based on chat history signals.
Seamless Agent Handoff
Instantly delegate ongoing automated bot chats directly to human support representatives without losing thread context.
Tamper-Evident Summaries
Generate instant conversation summaries to capture core request intents for audits or disputes.
Hyperlocal Commerce, Upgraded
Ready to integrate the Conversation Engine?
Talk to our solution architects today and launch your geofenced super-app services in a matter of days.