Privacy Policy

Dhaam AI operates a unified hyperlocal operating system that brings order-taking, local merchant discovery, real-time AI-based conversations, and automated delivery dispatch into a single ecosystem. Because we bridge merchants, delivery drivers, and customers, processing data is essential to orchestrating these real-time hyperlocal transactions. We treat data privacy as a core design pillar.

2.1 Information You Provide to Us: We collect information when you set up merchant accounts, register as a delivery driver, or complete checkout profiles as a customer. This includes your name, email address, physical delivery address, billing information, merchant catalogue lists, phone numbers, and any support communications or documents submitted to verify identity.

2.2 Information Collected Automatically: Every time you use the Services, we log metadata regarding your interaction. This includes your IP address, device type, browser settings, operating system, network signal strength, usage duration, pages visited, and geographical coordinate information required to geofence local store listings.

2.3 Real-Time Location Data: Because the Dhaam AI platform routes delivery agents and processes geofenced transactions, we collect real-time latitude and longitude data from delivery driver apps and consumer device browsers (with consent) to calculate delivery ETAs, assign orders, and enable live tracking map displays.

2.4 AI Conversation & Voice Logs: When merchants or customers interact with our AI Conversation Engine (such as order-taking bots or interactive voice response channels), we collect text transcripts, message content, and temporary voice recording logs to fulfill orders and continuously train regional speech processing models.

We process your personal and transactional information for legitimate business purposes associated with providing hyperlocal commerce solutions, specifically:

• To display local merchants and geofenced catalogues closest to customer locations.
• To process payment card authorizations and direct transactions securely through gateway providers.
• To transmit conversational instructions to our AI engines for automated order logging.
• To dispatch, track, and route delivery agents to merchant pick-ups and customer drop-offs.
• To optimize inventory caching and product suggestions based on historical order clusters.
• To detect, block, and investigate fraudulent accounts, spoofed location pings, and chargebacks.
• To distribute transaction receipts, delivery status text alerts, and service updates.

4.1 We implement industry-standard technical and organizational security measures to protect your Personal Information from unauthorized access, modification, or disclosure. All transaction information is processed through secure payment gateway networks. Payment data is encrypted at rest using AES-256 and in-transit utilizing Transport Layer Security (TLS 1.3) configurations.

4.2 We limit internal access to personal information in our possession to Dhaam AI employees, contractors, and service providers who specifically require access to develop, maintain, or debug platform features.

4.3 Please be aware that no transmission over the Internet or electronic storage method can ever be guaranteed to be 100% secure. While we employ commercial precautions, we cannot guarantee absolute data safety.

5.1 Use of Cookies: We utilize cookies, local storage tokens, and web pixels to keep you securely authenticated on our portals, store items in your active shopping carts, and remember merchant settings.

5.2 Disabling Cookies: You can choose to set your device or browser settings to block all cookies. However, disabling these cookies will prevent Dhaam AI from persisting your login state and may degrade checkout workflows.

6.1 To Facilitate Hyperlocal Services: We share consumer data with merchant partners to prepare orders, and with delivery dispatch networks to route and hand off physical parcels.

6.2 To Service Providers: We disclose data to hosting partners, geocoding map providers (e.g., Google Maps API), messaging brokers (for SMS/email updates), and fraud-prevention services operating under confidentiality agreements.

6.3 Legal Requirements: We may disclose data if required by a court order, law enforcement inquiry, or when necessary to protect the safety and property of Dhaam AI or our users.

6.4 Asset Transfers: In the event of a merger, acquisition, or corporate restructuring, user and transaction databases may be transferred as part of the business assets.

Our Services may feature integrations with POS systems, payment aggregators, and mapping tools. Dhaam AI is not responsible for the privacy policies of third-party platforms. We recommend reviewing their respective privacy statements before linking external developer keys.

8.1 We use AI models to facilitate hyperlocal operations, including semantic catalog search, delivery agent dispatch assignments, speech-to-order processing, and dynamic pricing adjustments.

8.2 These AI engines analyze transactional patterns rather than private personal attributes. You have the right to request information regarding any automated decision that significantly impacts your account status by emailing security@dhaamai.com.

9.1 U.S. State Rights:While Dhaam AI's commercial services may not trigger threshold sizes under specific state consumer privacy frameworks, we voluntarily offer data deletion and access rights to all merchants and users.

9.2 European Residents (GDPR/UK GDPR): For European users, our lawful bases for data processing include contractual performance, legitimate interests (improving platform efficiency), and user consent. We store data primarily in secure regional cloud data centers.

9.3 Residents of Canada & Nevada: If you are a resident of Canada, you may file requests or complaints under PIPEDA by reaching out to privacy@dhaamai.com. In accordance with Nevada regulations, Dhaam AI does not sell your Personal Information to data brokers.

10.1 Data Portability & Deletion: You can request a porting file of your catalog, transaction history, or customer profile. You may also request account erasure by emailing privacy@dhaamai.com.

10.2 Marketing Opt-Outs:You can opt out of promotional newsletters and marketing SMS broadcasts by clicking the unsubscribe link or replying "STOP" to message alerts.

Dhaam AI Services are designed strictly for businesses and adults of legal age. We do not knowingly collect personal details from children under 18 years of age. If we discover that any minor has provided profile details, we will wipe the record immediately.

12.1 Our platforms leverage text/SMS alerts to coordinate pick-ups, dispatch delivery couriers, and transmit order updates. Standard mobile data and messaging fees from your carrier apply.

12.2 In compliance with the CAN-SPAM Act, all automated email broadcasts identify the sender clearly, contain our physical office coordinates, and feature a functional, immediate one-click opt-out option.

To maintain alignment with global Fair Information Practices, should a data breach occur on our database systems, we pledge to notify affected merchant administrators and platform operators via email and in-app system alerts within 72 hours of verification.

We reserve the right to modify this Privacy Policy at any time. We will indicate changes by updating the “Last Updated” date at the top of this document. For material updates, we will issue notice via in-app banners or email announcements prior to the changes taking effect. Continued use of the Services indicates acceptance of the updated policy.